To avoid long lines, we can help you enroll in the different programs offered by car rental such as: Avis Preference and Hertz Gold. This programs also give you the opportunity win special rewards when you rent a car.

The Pay Now option is designed to guarantee customers the best price and availability when renting a car. This option offers the client up to 30% discount on the total price of their rent, this will depend on rental company and the season in which the car is being rented. Additionally, with the Pay Now option, we can guarantee the availability of the selected car during the high seasons.

The rates offered by Ontrac Rent a Car are wholesale prices and non-retail rates as offered by car rental companies. In addition, the rental price offered by Ontrac includes all the necessary insurance for your total coverage during your trip (some exceptions may apply).

Our platform is born as a result of important commercial alliances achieved with the main car rental companies worldwide. Given the volume of rents that we manage, the car rental companies have offered us a discount that we have transferred to our final client. That is why renting a car through Ontrac Rent a Car will provide a lower rate than if you rent directly with the rental company.

Each car hire company has its own age requirements, but most will rent to people between 21-25 and 70.

  • If you’re 21-24, you are likely to have to pay a Young Driver Fee of between $14.99 and $35.00 per day (maximum of $279.98 per rental) on car rentals in the United States.
  • Renters 21-24 must present a valid, acceptable credit card (debit cards are not permitted) and a valid driver’s license (subject to screening of your driving record), both in the renter’s name.
  • Drivers between the ages of 21-24 will not be permitted to rent luxury cars, mini vans, 12-passenger vans, full-size SUVs or premium SUVs.
  • If you’re 65 or older, you may have to pay a Senior Driver Fee.

Specific fees and permissible vehicle types may vary by location, it’s best to check the specific terms and conditions for you rental location.

For additional information about requirements in the specific country of Europe, please contact the embassy of the country you plan to visit.

  • The renter and all authorized drivers must present a valid, unexpired, and original driver’s license at the time of the rental.
  • The driver’s license must be in good condition and valid for the entire rental period. Temporary Licenses are only accepted when presented alongside the original expired or voided driver’s license.
  • All drivers with a non-US driver’s license must produce a valid passport at the time of rental.

Since rental terms vary from location to location, it’s a good idea to read the specific terms and conditions on your reservation confirmation e-mail. Or find your location and review the location information for your rental location’s required credentials.

Yes. An additional driver must be at least 25 years of age and may only be added to the contract at a rental location. They’ll need to show their driving license, which they must have held for at least two years. If you can’t take the additional driver with you when you pick the car up, you can take them back to the counter or any other rental location and may be added or removed in the middle of the contract. The system will calculate the charges based on the dates the additional driver was listed on the rental.

An additional daily fee may apply for any additional drivers listed on the rental agreement.

The rules about the main driver also apply to any additional drivers. So, if your additional driver is under 30 or over 65, please check your car’s terms and conditions.

When you rent a car with ONTRAC Rent a Car, all additional drivers are free.

No. All drivers must present a credit card as a form of payment guarantee at the time the vehicle is picked up, however, you can choose to pay in cash at the end of the rental, when the vehicle is returned. Only airports accept payment in cash at the end of the rental.

You can save on your car rental expenses at most locations when you reserve and prepay toward your rental online at with a credit or debit card. Pay Now rates offer the lowest car rental rates online with up to 35% off base rates. If you select Pay Now or prepay online for your car rental, the credit card used for payment must be presented at the counter when you pick the car up.

By booking a prepaid rate, the payment will be charged before the start of rental with the estimated total amount of the rental (rental charge plus any other agreed charges and taxes for the full agreed rental period). The driver and confirmed method of payment shall be finalized at the time of reservation and cannot be changed.

The confirmed method of payment has to be valid and available for presentation at the time of pick up and is subject to the conditions of payment above. All extra costs that occur during the car rental will be charged to this payment method.

Any changes made to a prepaid reservation may impact the cost of the reservation.

A prepaid booking can be cancelled 72 hours before the start of the rental. In the event of a cancellation, ONTRAC Rent a Car will make a full refund of the payment made towards the rental.

  • In general, an authorization of a minimum of $100 plus the amount due for the rental will be taken as an authorization against the payment method for security purposes. For Debit Cards a deposit of $100 plus the cost of the rental will be taken as a deposit from the Debit Card. These funds will not be available to you during the rental.
  • Premium and Luxury vehicles have a higher authorization amount and can only be rented with a credit card.
  • You’ll also pay for any extras you want, such as a GPS or child seat, and for any additional drivers you’d like to add.
  • There may be other charges, depending on where you’re hiring, the age of the driver(s), and what your trip involves. A few examples: Government taxes, location charges, one-way fees, fuel charges, credit card charges, young driver fees, senior driver fees, out of hours fees, roadside assistance fees, mileage fees and cross-border fees.

We accept all major credit cards including American Express, Diners Club, Eurocard/MasterCard, Discover, Visa and Airplus. Please note that acceptance of these cards may vary at locations outside of the U.S. The name on the card must match that of the renter will need to presented upon collection of the rental vehicle. We do not accept any prepaid cards, electronic use only cards, Maestro Cards, checks or cash. At some locations, debit cards are not accepted at rental pick-up time, but are accepted for payment at time of car return. The amount that will be authorized includes the rental price as well as all additional charges and extras.

Cash is not accepted. When you return your car, you may pay for your final rental costs with credit or debit card. However, to release a car to you at rental pick-up time, you must provide a deposit using a credit card or, at some locations, a debit card.

No. At the time of rental, the renter is required to present a valid driver’s license and credit card with his/her name imprinted on it. The name/address on the credit/debit card MUST match the name/address on the driver’s license.

Supplemental Liability Insurance

Liability coverage is limited to the minimum financial responsibility required by state law. If purchased, Supplemental Liability Insurance (SLI) protects the renter against claims made by a third party for bodily injury and/or property damages sustained as a result of an accident while the renter is operating a rental vehicle.

This coverage supplies the renter with third-party liability protection up to a limit of USD 1,000,000 per accident.

SLI does not cover all situations that may arise while operating a rental vehicle. SLI does not cover all risks. There may be exclusions for unauthorized or intoxicated drivers, no first party uninsured motorist coverage, no coverage for certain passengers in the vehicle, and other exclusions.

Loss Damage Waiver

The Loss Damage Waiver reduces the renter’s responsibility to a part of the vehicle in the event of damage or loss of the rental vehicle. If Loss Damage Waiver (incl. Theft Protection) is accepted, the renter is responsible for the following deductibles:
USD 0.00 for any vehicle rented from the car category.

If Loss Damage Waiver (incl. Theft Protection) is not accepted the renter will be held liable for the full value of the vehicle

The insurance covered by some credit cards is the Supplemental Liability Insurance but not the Loss Damage Waiver Insurance, however, the insurance rate that we offer in ONTRAC Rent a Car includes both insurances so we suggest you take them for your complete coverage of the car.

Yes, there’s a 10% cancellation fee and no refund within 48 hours of pick up time

Yes. You can book to pick your car up in one place and drop it off in another.

If you haven’t started your trip yet or if you want to extend your current trip, we recommend that you contact us at our phone numbers or contact email so that our staff can assist you by making a new reservation and you can continue enjoying our special rates, otherwise, if you make the extension of your reservation directly with the rental operator, we can not guarantee the discounts we offer on our car rental platform.

If you drop the car off later than arranged without any notice, the car hire company will charge you a late fee.

If you haven’t started your trip yet, you can change your drop-off time by amending your booking. Any changes you make to your booking will probably change the price.

Once you’ve picked your car up, please contact the car hire company directly if you want to change your drop-off time.

If you drop the car off later than arranged, the car hire company will charge you a late fee.

You can usually pick up your car up to half an hour early. However, it might not be ready.

If your plans change in advance, you can bring your pick-up time forward by amending your booking. Any changes you make to your booking will probably change the price.

The terms and conditions cover all the important facts about your rental, including: what’s included in the price, what isn’t included, what you need to pick up the car, what deposit you’ll need to leave at the counter, what cover your car has, what excess you are liable for, the fuel policy, and what extra services and equipment you can buy or hire when you pick up the car